Shiatsu Neck & Back Massager Pillow from 388

Having tried a few other neck/back massagers in the past I was interested to see if this new £37.99 model from the strangely named 388 company had anything new to offer. In fact it proved to be pretty much the same and just as good as the rest.

The item was supplied in an attractive mid market product box which could be used for storing the device in when not in use. Inside the box aside from the device itself was a two pin power supply, UK universal plug adapter, car adapter, and User Guide. The User Guide is not much use being in Chinese with the odd line in English. That said, no guide is needed as it is easy enough to work out how to use the device.

The massager consists of a large and quite heavy roller mechanism contained in a zipped and removable leather look to the rear and a robust mesh to the front. There is a single control button which scrolls through : On/Off, massage roller direction, heat On/Off. There is also a bright array of red LED’s which light up around the rollers when it is in use. I noticed that there was a zip along the whole length of the unit which looks like it would allow the removal of the roller mechanism for repair or to allow cleaning of the cover.

The build quality seems very good and the equal of the similar devices from more expensive rivals so far as I can tell. It is a great pity it is not supplied with a storage bag but I suppose that might have added too much to the cost. The switch assembly seems well made and has a good positive action although there are no status LEDs. More expensive rivals come with slings extending the containing bag on either side which allow the device to held more firmly against the neck but this feature is lacking here. In price although it is not the cheapest unit of this type it is significantly less expensive than the better known rivals.

In use it is easy enough, you just rest it on your shoulders and either hold it in place or position between your neck and the seat headrest. It can also be used on the back or indeed any part of the body. It should be noted that the device is by no means lightweight and a person particularly weak or frail could find this problematic. The rollers have a very powerful action which can be controlled only by varying the tension it is held under although the direction of the roller travel can be changed via the control button. The 100F 38C heat action is pleasant and quite pronounced but again cannot be varied other than by turning it off. It comes with a two pin EU power supply but the cable length is far too short and long enough only for use when positioned immediately next to a socket. A UK power adapter is supplied but it is rather unstable in use. Also, bizarrely to my mind, it comes provided with a car power adapter and headrest strap for the benefit of those people needing a massage when travelling.

This is a well made and very effective massage unit and the equal in quality and functionality to rivals from better known brands.It is a pity it does not come with a dedicated UK power supply.
The Good
Good price
Good build quality
Attractive design
Effective massage
Auto off feature

The Bad
May be too heavy for some users
No dedicated UK power supply
No storage bag
No shoulder straps
Poor User Guide

More info and purchase